r baazi Privacy Policy
This policy provides a full explanation of how your personal information is collected, used, and kept secure on the r baazi platform.
Introduction and Scope
This privacy policy applies to all services and activities of the r baazi platform. When you create an account on r baazi, use our services, or contact us, your information is processed in accordance with this policy. By reading this policy, you can confirm exactly where and how your information is being used.
r baazi takes user privacy very seriously. Reading our Terms and Conditions alongside this privacy policy will give you a clear understanding of the platform's complete legal framework. Adhering to this policy is a core commitment of r baazi.
This policy applies only to the collection and use of information by the r baazi platform itself. It does not cover any third-party websites or services.
Methods and Types of Data Collection
2.1 Information Collected Directly
When you register on r baazi or use our services, the following types of information may be collected directly from you:
- Full name and date of birth
- Mobile number and email address
- National ID or passport details for identity verification
- Payment account details (bKash, Nagad, Rocket numbers)
- Deposit and withdrawal history
- Records of communication with support
2.2 Automatically Collected Information
When you use the r baazi platform, certain technical information is recorded automatically:
- IP address and device identification details
- Browser type and operating system
- Session duration and usage patterns
- Information collected through cookies and similar tracking technologies
2.3 The table below summarises the types of information and their purposes
| Type of Information | Purpose of Collection | Retention Period |
|---|---|---|
| Identity and Contact Information | Account management and KYC verification | 5 years after account closure |
| Payment Information | Transaction processing and fraud prevention | 7 years from the date of transaction |
| Gaming History | Responsible gaming monitoring and dispute resolution | 3 years after account closure |
| Technical Logs | Security and system improvement | Up to 12 months |
| Support Communications | Quality assurance and training | Up to 2 years |
Purpose of Data Use
r baazi uses your information only for specific and legitimate purposes. Those purposes are explained in detail below:
3.1 Account Management and Service Delivery
Your information is used to create and maintain your account, process transactions, distribute bonuses and rewards, and manage customer support.
3.2 Identity Verification and Fraud Prevention
Your information is used to complete the KYC (Know Your Customer) process and to prevent unauthorised access, money laundering, or fraudulent activity on the platform. This information is also needed to prevent account registration by anyone under 21 years of age.
3.3 Ensuring Responsible Gaming
The r baazi platform monitors users' gaming behaviour to ensure no one develops a harmful level of gaming dependency. Gaming data collected is analysed for this purpose. For more details, see our Responsible Gaming Guidelines.
3.4 Service Improvement
Information is used to analyse user experience and improve the platform's design and functionality. This is done entirely through anonymous analysis — no personal information is used directly.
3.5 Communications and Notifications
Your contact information is used to send important messages about your account, security notifications, and, if you have given consent, promotional messages. You can contact us at any time to stop receiving promotional messages.
Data Sharing and Disclosure
r baazi never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
The minimum information necessary for service delivery is shared with payment processors, technical infrastructure providers, and game suppliers. All such parties are bound by strict confidentiality agreements.
4.2 Legal Obligations
Information may be provided to authorities in response to court orders, lawful requests from investigative agencies, or legal requirements related to anti-money laundering.
4.3 Business Transfers
In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity. Users will be notified in advance if such an event occurs.
4.4 User Consent
For any purpose beyond those listed above, your explicit consent will be obtained before information is shared.
Data Security Measures
r baazi has adopted industry-standard technical and administrative measures to keep your information secure.
5.1 Technical Security
- SSL (Secure Sockets Layer) Encryption: All communication between your browser and our servers is encrypted.
- Data Encryption: Sensitive information stored on our systems is kept in encrypted form.
- Firewall and Intrusion Detection: Layered security measures are in place to prevent unauthorised access.
- Two-Factor Authentication is available for use.
5.2 Administrative Security
- Only authorised staff may access personal information, on a need-to-know basis.
- All staff receive training on privacy and data protection.
- Regular security assessments and audits are conducted.
However, it is not possible to guarantee complete security over the internet, and no system can claim to be 100% secure. r baazi takes all reasonable steps to protect your information.
Cookies and Tracking Technologies
The r baazi platform uses cookies and similar technologies. Cookies are small text files stored on your device that remember session information and preferences.
6.1 Types of Cookies
- Essential Cookies: Required to store login status and security tokens. Disabling these will prevent the platform from functioning correctly.
- Functional Cookies: Remember your language preferences and settings.
- Analytical Cookies: Help understand how the platform is used. These collect anonymous data.
6.2 Cookie Controls
You can disable non-essential cookies from your browser settings. Please note that disabling certain cookies may limit some features of the platform.
User Rights
You have a number of rights regarding your information on the r baazi platform:
7.1 Right of Access
If you want to know what information we hold about you, contact our support team. We are obliged to provide you with a complete copy of your stored information.
7.2 Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected. Some information can be changed directly from your account settings; for others, please contact support.
7.3 Right to Erasure
You may close your account and request that your personal information be deleted. However, information required to meet legal obligations must be retained for the specified period.
7.4 Right to Restrict Processing
In certain circumstances, you may request that processing of your information be temporarily restricted.
7.5 How to Exercise Your Rights
To exercise any of the rights listed above, contact us via our 24/7 live chat support or by email. Once your identity has been verified, action will be taken as quickly as possible.
Protection of Minors
The r baazi platform is for persons aged 21 or older only. No one under the age of 21 may create an account, and information from anyone in this category is not intentionally collected.
If it is found that information from a minor has been collected inadvertently, that information will be deleted immediately and the associated account will be closed.
International Data Transfers
The r baazi technical infrastructure uses servers located in various countries. Your information may therefore be processed and stored on servers outside Bangladesh. In such cases, we ensure that the data protection standards of those countries are adequate and that information is transferred in encrypted form.
Policy Changes and Updates
r baazi reserves the right to update this privacy policy when necessary. If any significant changes are made, we will send a notification to your registered email or mobile number and clearly announce it on the website.
Continued use of the platform after any changes indicates that you have accepted the updated policy. It is therefore good practice to check this page regularly.
For any questions about this policy, see our FAQ page or contact the support team directly.
Contact & Complaints
If you have any questions, comments or complaints about this privacy policy, please contact the r baazi support team through the following:
- Live Chat: 24 hours, 7 days — support available in Bengali and English
- Email: [email protected]
We will try to respond to your request as quickly as possible after verifying your identity.